Study with 1Z0-1064-26 Actual Test Questions
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Updated: Aug 14, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Related Certifications: | Oracle Fusion Service Certification Oracle CX Service Certifications |
| Exam Format: | Multiple choice, Scenario-based questions |
| Exam Price: | USD 245 (may vary by region) |
| Passing Score: | Approximately 65–70% |
| Real Exam Qty: | 50–70 |
| Certificate Validity Period: | 2 years (typical Oracle certification validity) |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | Recommended: Familiarity with Oracle Fusion Cloud Applications and basic CRM/service concepts |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Customer interaction handling
|
| Topic 2: Knowledge Management | - Knowledge articles
|
| Topic 3: Integrations and Extensions | - Integration capabilities
|
| Topic 4: Reporting and Analytics | - Service analytics
|
| Topic 5: Field Service and Dispatch | - Field service operations
|
| Topic 6: Oracle Fusion Service Overview | - Core Service Architecture
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A) a configured job to process inbound emails
B) an inbound message filter per sender
C) an inbound message filter per time schedule
D) a configured profile option to schedule the retrieval of emails
2. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
A) Select Create Category > Create Top-Level Category.
B) Select the task Manage Service Request Categories.
C) Select Create Category > Create Child Category.
D) Check the Active flag.
E) Complete Category Name.
F) Select Status = "Active".
G) Select Service Catalog in Functional Areas.
3. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
A) be required to create all of your own components for the display of Engagement Cloud objects
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) not be able to preview your application before you publish it
4. You are creating or editing a SmartText entry. Which four options can you insert into the entry?
A) Images
B) Text
C) Other SmartText entries
D) Variables
E) URLs
F) Tables
5. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A) Add the Product object to your DCS application.
B) Configure products groups and product items in Engagement Cloud.
C) Add product ID(s) to the database component.
D) Add images as the product image will not be pulled from Engagement Cloud.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,C,F | Question # 3 Answer: A | Question # 4 Answer: B,C,D,F | Question # 5 Answer: A,B,C |
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