Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038 Exam Practice Test

A. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

B. The profile to which the agent is assigned does not have the Interface Access check box selected.

C. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

D. The profile to which the agent is assigned does not have a navigation set assigned.

E. The profile to which the agent is assigned does not have the incident workspace assigned.

A. It can be linked to products.

B. It can be set to a maximum depth of three in hierarchy levels.

C. It helps to identify the root cause of an incident.

D. It can be linked to categories.

E. It can be made visible on the Customer Portal.

A. They contain standard objects only.

B. They contain the version number of the PHP script.

C. They list only the events that are supported by the code implementation.

D. The header section is always commented.

E. The header section needs to be uncommented during testing.

F. They contain all possible events with the objects.

G. The/QDntain the version number of the Connect Common Object Model.

A. 100000

B. 1000

C. 100

D. 10000

E. Unlimited

A. A leaf product's links are inherited from its parent product.

B. Product-category linking is independent of product-disposition linking.

C. Links can be automatically created to categories and dispositions based on answers an incidents.

D. Product-category linking restricts customers from searching on the Customer Portal.

E. Links can be created only between the parent levels of products, categories, and dispositions.

A. Because the system default is 15 minutes, it cannot be changed.

B. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

D. You can change the default value to 60 minutes by using File > Options > Session Expiration.

A. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

C. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

D. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

A. They can sort incidents raised by a contact.

B. They guide agents through complex customer interactions and data updates.

C. They reduce human error.

D. They promote efficiency.

E. They help customers find relevant knowledge answers.