Oracle Service Center 2022 Implementation Professional

Question 1

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. business rules

B. proactive chat widget

C. configuration settings

D. syndicate chat widget

Correct Answer: D

Question 2

How frequently does Oracle release a new version of a product?

A. Every month

B. Once in three months

C. Once in six months

D. Once in four months

Correct Answer: B

Question 3

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A. Deselecting the Pull Chat check box in the agent's profile

B. Configuring advanced routing

C. Fixing the chat workspace

D. Requesting Chat from File > Options > View Options

E. Clicking Request Chat on the Live Media bar

Correct Answer: C,E

Question 4

How many rows can be returned by a tabular query?

A. 100000

B. 1000

C. 100

D. 10000

E. Unlimited

Correct Answer: B

Question 5

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A. Merge fields

B. Conditional fields

C. Custom fields

D. Incident thread fields

Correct Answer: B

Question 6

A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?

A. Contact HTML Editor

B. Quote template

C. Admin HTML Editor

D. Global template

Correct Answer: C

Question 7

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Monday 10 AM

B. Saturday 4 PM

C. Saturday 6 PM

D. Tuesday 11 AM

Correct Answer: B

Question 8

Which option should you use to create or configure queues?

A. Configuration > Application Appearance > Customizable Menus > Custom Menus

B. Configuration > Site Configuration > Configuration Settings

C. Configuration > Application Appearance >Customizable Menus > System Menus

D. Configuration > Site Configuration > Message Bases

Correct Answer: C

Question 9

Which two are non-CRUD operations?

A. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

B. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

C. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

D. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

F. ReturnRawResult, bool DisableMTOM, out byte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

Correct Answer: A,D

Question 10

Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

A. Create a transactional survey.

B. Set an incident business rule to send the survey

C. Schedule a survey to run on a daily basis.

D. Create a new queue for unhappy customers.

E. Create a report of survey responses.

F. Assign a score to the survey questions and set the status field based on the value

Correct Answer: B,D,E

Oracle Service Center 2022 Implementation Professional - 1z0-1038-22 Exam Practice Test

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