Administering Cisco Contact Center Enterprise

Question 1

Which variable remains available to all scripts in the system until reset?

A. Peripheral variable

B. Call variable

C. User variable

D. Caller Entered digits

Correct Answer: C

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Question 2

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

B. CVP delivers a Route Request to the ICM Central Controller.

C. CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

D. ICM responds to the Route Request by running a Routing Script.

Correct Answer: A

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Question 3

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Miscellaneous under Call Settings card

B. IVR Settings under Call Settings card

C. Device Configuration under Infrastructure Settings card

D. Route Settings under Call Settings card

Correct Answer: B

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Question 4

Which tool can be used to verify the configuration of Basic Call settings?

A. Deleted Objects tool

B. Call Tracer

C. ICM Script Editor

D. Router Log Viewer

Correct Answer: B

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Question 5

Where should the RONA setting be positioned the highest?

A. on the script in UCCE

B. on the phone in CUCM

C. on CVP OPS console

D. on the desk setting on UCCE

Correct Answer: C

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Question 6

Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

A. Use the expression BusinessHourStatus. < Calendar Name > . BusinessHours in the IF node.

B. Configure Business Hours under Organizational Setup > Departments under CCE Admin

C. Configure set variable in ICM script editor

D. Configure Business Hours under Organizational Setup > Business hours under CCE Admin

E. Configure an IF node in ICM script editor

Correct Answer: D,E

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Question 7

How many clusters of Finesse will a single PG support?

A. two

B. one

C. three

D. four

Correct Answer: B

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Cisco Administering Cisco Contact Center Enterprise - 500-442 Exam Practice Test

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