Pages End User Exam - 9L0-903 Exam Practice Test

Question 1

Which of the following is ALMOST CERTAINLY a software-related problem?

A. Single beep at startup

B. No Internet connectivity

C. No video on display

D. iPhoto quits when launched

Correct Answer: D

Question 2

Which of the following is NOT a good step to take when working onsite on a computer?

A. Wear a grounded ESD wrist strap.

B. Place parts on the floor.

C. Use a grounded ESD mat.

D. Check the polarity of the grounded power outlet.

Correct Answer: B

Question 3

To isolate a video problem as hardware or software on a Mac, which of the following steps should you try
FIRST?

A. Verify the hard disk with Disk First Aid.

B. Start up from a known-good startup volume.

C. Replace the built-in display.

D. Reinstall the appropriate Mac OS.

Correct Answer: B

Question 4

You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?

A. Handle the battery with one hand, pressing between the soft side and the hard side.

B. Handle the battery any way; it does not matter.

C. Hold the battery carefully by its edges only.

D. Re-cover any punctures or tears in the soft mylar covering with Kapton tape.

Correct Answer: C

Question 5

You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A. Install the battery cover.

B. Remove the thermal module.

C. Remove the hard drive.

D. Remove the battery.

Correct Answer: A

Question 6

A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A. System Profiler

B. About This Mac

C. Apple Name Tool

D. GSX

E. MRI

F. Apple Hardware Test

G. Console

Correct Answer: D,E

Adobe Pages End User - 9L0-903 Exam Practice Test

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