Salesforce Certified Agentforce Specialist (AI-201) - Agentforce-Specialist Exam Practice Test

Question 1

Universal Containers has set up a Service Agent to allow customers to look up their order status. The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?

A. Topic Name and Classification Description

B. Classification Description and Scope

C. Topic Name and Scope

Correct Answer: B

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Question 2

The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).
Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

A. Service Agent with a Flex prompt template

B. Custom Agent with a Flex prompt template

C. Sales A Agent with a Flex prompt template

Correct Answer: A

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Question 3

A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features.
Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

A. Call Explorer

B. Call Summary

C. Sales Summary

Correct Answer: B

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Question 4

Universal Containers recently added a custom flow for processing returns and created a new Agent Action.
Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A. Recreate the flow using the Agentforce agent user.

B. Assign the Manage Users permission to the Agentforce Agent user.

C. Assign the Run Flows permission to the Agentforce Agent user.

Correct Answer: C

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Question 5

Cloud Kicks wants its Agentforce Service Agent to retrieve up-to-date factual data from the internet.
Which step must an Agentforce Specialist take to ensure the agent uses the web search capability properly?

A. Enable the Answer Questions with Knowledge standard action specifically on the General FAQ subagent.

B. Remove the default General FAQ subagent and replace its function with a new General Web Search subagent.

C. Map the web search retriever to a custom search index in Data 360 before activating the agent.

Correct Answer: B

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Question 6

Universal Containers is implementing a customer verification process for its Service Agent where sensitive account information can only be accessed after the customer passes identity verification. The Agentforce Specialist needs to ensure this security rule is enforced deterministically, preventing the large language model from bypassing the verification requirement to execute the account lookup action.
What should the specialist configure to manage this deterministic behavior?

A. Add explicit natural language instructions within the subagent definition instructing the large language model to always prioritize the customer verification action before proceeding to the account lookup action.

B. Configure a Prompt Defense policy in the Einstein Trust Layer to mask the sensitive account data from the reasoning engine until the user successfully completes the verification process.

C. Store the user's verification status in a custom variable and apply an available when filter condition to the account lookup action, making the action invisible to the reasoning engine until the variable evaluates to true.

Correct Answer: C

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Question 7

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer ' s toxicity scoring to assess the content ' s safety level.
In the score of 1 indicate?

A. The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

B. The response is the most toxic.

C. The response is not toxic.

Correct Answer: B

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Question 8

Coral Cloud Resorts wants visibility into credit usage associated with testing.
Which feature supports this?

A. Testing Center

B. B. Digital Wallet

C. Agentforce Analytics

Correct Answer: A

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Question 9

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?

A. Predict customer sentiment toward a promotion message.

B. Predict customer lifetime value of an account.

C. Predict most popular products from new product catalog.

Correct Answer: B

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Question 10

Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

A. Create a prompt template passing in a special custom object that connects the records temporarily.

B. Create a Flex template to add resources with standard and custom objects as inputs.

C. Use a Record Snapshot to combine data from unrelated objects into a single prompt.

D. Create a prompt template-triggered flow to access the data from standard and custom objects.

Correct Answer: B

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Question 11

How should an organization use the Einstein Trust layer to audit, track, and view masked data?

A. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.

B. Access the audit trail in Setup and export all user-generated prompts.

C. Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.

Correct Answer: C

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Question 12

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

B. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

C. Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

Correct Answer: A

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Question 13

Universal Containers (UC) is looking to improve its sales team ' s productivity by providing real-time insights and recommendations during customer interactions.
Why should UC consider using Agentforce Sales Agent?

A. To track customer interactions for future analysis

B. To automate the entire sales process for maximum efficiency

C. To streamline the sales process and increase conversion rates

Correct Answer: C

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Salesforce Certified Agentforce Specialist (AI-201) - Agentforce-Specialist Exam Practice Test

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