Certified Application Associate – SAP Service Cloud 2111

Question 1

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A. Delete

B. Update

C. Upsert

D. Insert

Correct Answer: C,D

Question 2

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

A. Existing reports can be reused

B. Offline access is available

C. Real-time data access

D. No additional authorization concept is required

E. No security issues with mashup outside of corporate network

Correct Answer: A,B,C

Question 3

Which of the following applies to time recording? Note: There are 3 correct answers to this question.

A. Code list restrictions are not possible for the Time Type field.

B. Time sheets can be submitted for approval.

C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".

D. Time recording can be done online or in offline mode.

E. You can activate Microsoft Outlook integration for time recording.

Correct Answer: B,C,D

Question 4

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

A. Integrate with MindTouch.

B. Create knowledge base articles in SAP Service Cloud.

C. Choose the correct SAP Jam group in the knowledge base configuration settings.

D. Configure the relevant question in scoping.

Correct Answer: C,D

Question 5

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Maintenance category

B. Service category

C. Incident category

D. Cause category

E. Warranty category

Correct Answer: B,C,D

Question 6

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Internal mashups

B. HTML mashups

C. ASAP mashups

D. URL mashups

Correct Answer: B,D

Question 7

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A. Maintain the fine-tuning activity for contracts.

B. Maintain the fine-tuning activity for date profiles.

C. Select the relevant scoping question.

D. Create a workflow rule.

Correct Answer: D

Question 8

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

A. Code list restrictions are not possible for the Time Type field.

B. Time sheets can be submitted for approval.

C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".

D. Time recording can be done online or in offline mode.

E. You can activate the Microsoft Outlook integration for time recording.

Correct Answer: B,C,D

Question 9

What is one consequence of scoping the installed base option?

A. The Registered Product scoping option will be selected automatically.

B. The Measurements feature is activated.

C. Warranty management is available in service tickets.

D. The number of available standard reports is reduced.

Correct Answer: A

SAP Certified Application Associate – SAP Service Cloud 2111 - C-C4H510-21 Exam Practice Test

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