SAP Certified Associate - Organizational Change Management - C-OCM-2503 Exam Practice Test

A. The internal change manager ensures that an ongoing change management know-how transfer is established.

B. The external change manager develops the overall plans and concepts for change management in the project.

C. The internal change manager executes change management tasks, such as change communication activities.

D. The external change manager provides the change management approach and delivers "best practice" tools and templates.

E. The external change manager takes over the holistic responsibility for the change management support of the project.

A. Because users need to accept and consume new functions and features provided with each release cycle.

B. Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.

C. Because the insights help to identify hurdles or issues hindering sustained user adoption.

D. Because users frequently change their attitude towards the cloud solution which requires continuous management attention.

A. Comprehensive knowledge of the relevant change management concepts and tools

B. Relevant methodological skills, such as facilitation, mediation, or problem-solving skills

C. Excellent soft skills, such as being a good communicator, team player, and networker

D. Broad technical expertise regarding the implemented cloud solution

E. In-depth know-how of the best practice processes implemented with the cloud solution

A. The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level.

B. The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes.

C. The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.

D. The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead.

A. Users stick to old processes and apply workarounds wherever possible

B. Users avoid consuming additional, value-adding functionalities

C. Users strictly follow the new organizational policies and procedures

D. Users constantly change the way they interact with the system in their daily work

A. Concern regarding data privacy and security of cloud solutions

B. Doubt that the works council will agree to the new business processes

C. Belief that the new standard processes will not meet the business requirements

D. Fear of increasing costs for the maintenance of the IT infrastructure

E. Impression of losing control and autonomy over your own data and systems

A. Name and short description of the channel

B. Frequency of use and owner of the channel

C. Degree of standardization required for the channel

D. Estimated costs per change communication activity via the channel

E. Stakeholders or stakeholder groups targeted by the channel

A. Adapt the workplace environment of the impacted user groups

B. Communicate the changes related to new releases to the impacted user groups

C. Assess the change impacts of new releases for the impacted user groups

D. Motivate the change agents to support the impacted user groups

E. Provide learning and enablement offerings for the impacted user groups

A. Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.

B. Change strategy covers activities to set up change management properly.

C. Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.

D. Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.

E. Change realization includes activities to realize the business benefits associated with the cloud implementation.