SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3

Question 1

With reference to the Organization Structure in CRM, which of the following statements are FALSE?
Please choose the correct answer.
Response:

A. Validity periods can be specified when creating organizational objects and object attributes, and when assigning organizational objects and object characteristics.

B. Organizational units can be created as business partners. The system automatically creates an account for an organizational unit with the role "Organizational unit."

C. The organizational structure in the CRM system should be the same as in the ERP system.

D. You can edit the organizational model using the CRM WebClient UI.

E. The organizational structure in the CRM system can be different from the structure in the ERP system.

Correct Answer: C

Question 2

Which of the following are part of CRM e-service solution?
There are 4 correct answers to this question.
Response:

A. Complaints and Returns Management

B. Customer Segmentation

C. Installed Base Management

D. Billing and Payment

E. Knowledge Management

Correct Answer: A,C,D,E

Question 3

You are discussing CRM with a colleague who specialises in the Portal system. Which of the following can you use to justify the use of CRM Webclient without a Portal?
Please choose the correct answer.
Response:

A. CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.

B. The Webclient uses roles that differentiates what users see, similar to the role the Portal has.

C. The Portal is more convenient to create menus and page content.

D. CRM Webclient is designed to operate without the Portal.

E. CRM Webclient allows connectivity to other SAP system transactions should it be required.

Correct Answer: A

Question 4

In CRM billing output processing, date can be send to which of the following?
There are 4 correct answers to this question.
Response:

A. SAP APO

B. Fax

C. Email

D. Printer

E. SAP BI

Correct Answer: B,C,D,E

Question 5

In the ERP system you can only use a customer with the correct account group (for example, sold-to party). In SAP CRM you can use any business partner for a specific purpose, regardless of their role.
Please choose the correct answer.
Response:

A. True

B. False

Correct Answer: A

Question 6

Sources for a access sequence could be:
There are 3 correct answers to this question.
Response:

A. Business Partner relationships

B. Installation component

C. Pricing Hierarchy

D. Organizational Model

E. Territory Management.

Correct Answer: C,D,E

Question 7

Mapping exists between business partners in SAP CRM and ERP customers (in both directions). This can be displayed using which transaction?
Please choose the correct answer.
Response:

A. PIDE

B. MAPI

C. MAP 01

D. SC27

E. MAP

Correct Answer: A

Question 8

Which assignments in customizing can be implemented when setting up Organization data determination in business transactions?
Please choose the correct answer.
Response:

A. A determination rule has to be assigned to a transaction type

B. An organization data profile has to be assigned to the transaction type.

C. For determination rule type 'Org Model', responsibilities have to be assigned directly in the rule.

Correct Answer: B

Question 9

Your customer wants to do billing from CRM rather than from ERP or external systems. Where is controlled that billing will take place in CRM?
Please choose the correct answer.
Response:

A. Middleware Settings

B. Item Category of the Sales transaction item

C. Transaction Type

D. Leading transaction type of the Sales Transaction

Correct Answer: B

Question 10

Which of the following are factors used in the item category determination customizing?
There are 3 correct answers to this question.
Response:

A. Org Data Profile

B. Item Category Group

C. Item Category of higher level item

D. Transaction Type

Correct Answer: B,C,D

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 - C-TCRM20-73 Exam Practice Test

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