ServiceNow Certified Field Service Management (FSM) Implementation Specialist

Question 1

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

A. Unassigned

B. Reassigned

C. Not Assigned

D. Assigned

Correct Answer: C

Question 2

Where can dispatchers view real-time locations of agents?

A. Dispatch map

B. Manager map

C. Agent map

D. My task map

Correct Answer: C

Question 3

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

A. The field agent has preferred stockrooms defined

B. The part is available in the assignment group's stockroom

C. The part is available in the agent's personal stockroom

D. The Reserve parts in agent stockroom configuration option is enabled

E. The parts scheduling plugin is activated

Correct Answer: B,D

Question 4

Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?

A. 5

B. 10

C. 20

D. 15

Correct Answer: B

Question 5

Which operational rote can view the calendars of team members to check availability, view the skid distribution, and create or edit skills of team members?

A. wm_agent

B. wm_dispatcher

C. wm_qualifier

D. wm_manager

Correct Answer: D

Question 6

What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

A. 100

B. 50

C. 75

D. 25

Correct Answer: B

Question 7

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

A. Both tasks are automatically- reassigned

B. Both tasks are automatically assigned

C. The higher priority task is automatically reassigned

D. A warning is displayed and dispatcher confirmation is required

Correct Answer: D

Question 8

When can work order tasks be dispatched?

A. Field agent is assigned

B. Customer books an appointment

C. Parts have been sourced

D. Dispatch group is assigned

Correct Answer: A

Question 9

Dependencies can only be set for work order tasks in which state?

A. Qualified

B. Draft

C. Waiting Approval

D. Approved

Correct Answer: B

ServiceNow Certified Field Service Management (FSM) Implementation Specialist - CIS-FSM Exam Practice Test

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