EXIN EPI Certified Information Technology Manager

Question 1

Lately, the support desk is receiving several requests for password resets from individuals who appear to be unknown to the organization. Possible criminal activities are suspected, and the organization wishes to address this issue in their information security awareness program. What is the area that requires awareness?

A. Instant (mobile) messaging

B. E-mail usage

C. Social engineering

D. Internet usage

Correct Answer: C

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Question 2

What is the Critical Success Factor (CSF) in IT services review?

A. Evaluate deliverables before meeting the customer for an IT service review

B. Explain shortcomings and bottlenecks during IT services review meeting with the customer

C. Inform customers on improvements made

D. Suitable location for the IT service review meeting to take place

Correct Answer: A

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Question 3

Users (customers) are complaining about the quality of how problems are being solved. What is the most likely cause?

A. Lack of budget to manage problems

B. Poor registration of problems

C. Wrong allocation of problems

D. Errors in priority

Correct Answer: B

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Question 4

Senior management suspects possible threats in the IT organization and demands a high-level assessment which will list risks identified in order of priority for treatment. Which type of analysis should be conducted?

A. Semi-quantitative analysis

B. Qualitative analysis

C. Ad hoc analysis

D. Quantitative analysis

Correct Answer: B

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Question 5

Your organization considers a job rotation program. What is the main objective?

A. Train staff on a range of activities common in daily operations

B. Increase staff job satisfaction

C. Support the long-term continuity of the organization

D. Allow staff a diversity in their daily responsibilities

Correct Answer: C

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Question 6

Senior management is concerned fraudulent activities may take place during large financial transactions. To reduce the risk of fraud, it expects the proper controls to be in place. Which security principle is in need of the highest attention?

A. Reliability

B. Availability

C. Integrity

D. Confidentiality

Correct Answer: C

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EXIN EPI Certified Information Technology Manager - CITM Exam Practice Test

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