ServiceNow Certified System Administrator

Question 1

What are the two aspects to LDAP Integration?

A. Authorization

B. Data formatting

C. Data Population

D. Authentication

Correct Answer: C,D

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Question 2

'Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

A. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category

B. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.

C. Add User Criteria for HR Manager Group on the Category's Can Read list

D. Add User Criteria for HR Manager Group on the Can Read list of the article

Correct Answer: D

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Question 3

When creating new application files in a scoped application, cross scope access is turned on by default in which of the following?

A. Table

B. REST message

C. Workflow

D. Script delude

Correct Answer: A

Question 4

Which one of these applications is available to all users?

A. Facilities

B. Incident

C. Change

D. Self-Service

Correct Answer: D

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Question 5

What helps to define the structure of a catalog item form that is displayed to the customer?

A. Order Guides

B. Catalog Definition

C. Variables

D. Catalog Description

Correct Answer: C

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Question 6

Which of the following methods prints a message on a blue background to the top of the current form by default?

A. g_form.showFieldMessage()

B. g_form.addlnfoMsg()

C. g_form.showFieldMsg()

D. g_form.addlnfoMessage()

Correct Answer: D

Question 7

Which one of the following statements is true?

A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

C. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

D. When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

Correct Answer: A

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Question 8

Which type of tables may be extended by other tables, but do not extend another table?

A. Base Tables

B. Extended Tables

C. Custom Tables

D. Core Tables

Correct Answer: A

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Question 9

When working on a task, which field do you use to share knowledge and other customer-visible details?

A. Description

B. Additional comments

C. Caller note

D. Customer notes

Correct Answer: B

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Question 10

Which admin role is required to make changesto High Security Settings?

A. sn_ad_admin

B. admin

C. security _admin

D. high_sec_admin

Correct Answer: C

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Question 11

What is the purpose of a Data Policy?

A. Data Policies enforce security

B. Data Policies standardize data in Update Sets

C. Data Policies apply to lists to standard data

D. Data Policies enforce data consistency

Correct Answer: D

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Question 12

Which application is used primarily to load data into ServiceNow?

A. System Import Sets

B. Import Hub

C. Data Import Configuration

D. Import Management

Correct Answer: A

Question 13

What information does the System Dictionary contain?

A. The language dictionary used for spell checking

B. The human-readable labels and language settings

C. The definition for each table and column

D. The information on how tables relate to each other

Correct Answer: C

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Question 14

Which role can manage multiple knowledge bases?

A. knowledge_admin

B. kb_admin

C. sn_kb_admin

D. knowledge_base_admin

Correct Answer: A

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 15

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

A. Quickview

B. Lookup

C. Preview

D. Reference

E. Drilldown

F. Snapshot

Correct Answer: D

ServiceNow Certified System Administrator - CSA Exam Practice Test

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