SAP Certified Application Associate - SAP Service Cloud 1911

Question 1

Which of the following actions can you perform with the Administration Adaptation function?
There are 3 correct answers to this question.
Response:

A. Create and extension field and define its properties

B. Change My Settings

C. Disable Key User properties

D. Assign a page layout to achieve dynamic user interfaces

E. Edit custom forms and reports

Correct Answer: A,C,D

Question 2

When would you use data migration templates instead of entering data manually?
There are 2 correct answers to this question.
Response:

A. When data is loaded from multiple applications

B. When integration has been scoped

C. When the data volume is low

D. When data must by loaded quickly

Correct Answer: A,D

Question 3

In what facet can you maintain counter readings?
Please choose the correct answer.
Response:

A. Maintenance Plan

B. Items

C. Contracts

D. Measurements

Correct Answer: D

Question 4

A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user has read-only access.
Which access rights does the user get for this view in both work centers?
Please choose the correct answer.
Response:

A. Only restricted write access

B. Unrestricted read and write access

C. Only unrestricted write access

D. Restricted read and write access

Correct Answer: B

Question 5

When using data migration templates for the initial load, which activities are steps in migration process?
There are 3 correct answers to this question.
Response:

A. Upload data from the template file

B. Import the provided migration template in Data Workbench

C. Find and fix errors in the data file

D. Align data fields with input fields

E. Active the migration templates in scoping

Correct Answer: A,B,D

Question 6

Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
There are 2 correct answers to this question.
Response:

A. Service request creation

B. CTI client adapter

C. Live activity pane

D. CTI client server

Correct Answer: B,C

Question 7

You create a ticket and the warranty is NOT determined in a service ticket. What must the Uncovered Incident category?
Please choose the correct answer.
Response:

A. Resolution category

B. Product category

C. Incident category

D. Cause category

Correct Answer: C

Question 8

Which of the following are data migration master data templates?
There are 3 correct answers to this question.
Response:

A. Discount lists

B. Campaigns

C. Business configuration

D. Personal addresses and contacts

E. Account hierarchies

Correct Answer: A,D,E

SAP Certified Application Associate - SAP Service Cloud 1911 - C_C4H510_01 Exam Practice Test

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