SAP Certified Application Associate - SAP Field Service Management

Question 1

Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question.

A. Smartform

B. Business Partner

C. Service Call

D. Checkout Report

Correct Answer: A,D

Question 2

What are the approval statuses in Time & Material journal? Note: There are 3 correct answers to this question.

A. Declined

B. Pending

C. Approved

D. Revoked

E. Accepted

Correct Answer: A,C,E

Question 3

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A. Mobile-Self Service

B. Service Level Agreement

C. Automated Scheduling

D. Ticket Routing rules

Correct Answer: A,C

Question 4

For which SAP Field Service Management objects is a bi-directional flow supported when you integ with SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Time and Material journal

B. Activity

C. Service call

D. Service contract

Correct Answer: B,C

Question 5

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.

A. Review company certificates.

B. Review and close assignments.

C. Register a partner company.

D. Approve technician skills.

E. Accept an assignment.

Correct Answer: A,C,D

Question 6

How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.

A. You can use it to define and upload new custom data objects.

B. You can use it to download a template for a selected data object type.

C. You can use it to upload a formatted and populated data record file.

D. You can use it to download a list of master data object records.

Correct Answer: A,B

Question 7

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

A. Assignment

B. Time slots

C. Activity

D. Service call

Correct Answer: B

Question 8

Which is the recommended browser for screen configuration tool? Choose the correct answer.

A. Firefox

B. Google Chrome

C. Microsoft Edge

D. Internet Explorer

Correct Answer: B

SAP Certified Application Associate - SAP Field Service Management - C_FSM_2211 Exam Practice Test

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