Salesforce Certified Strategy Designer Exam - Certified-Strategy-Designer Exam Practice Test

Question 1

Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A. Data analysis

B. Design critique

C. Priority matrix

Correct Answer: C

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Question 2

A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

A. Explore feasibility and opportunities for future innovation.

B. Minimize technical stakeholders' input at this early stage.

C. Ensure all ideas have buy-in from technical stakeholders.

Correct Answer: A

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Question 3

A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?

A. Share research insights to build a deeper understanding and urgency around the problems to solve.

B. Add the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.

C. Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,

Correct Answer: A

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Question 4

Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?

A. Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.

B. Align stakeholders on what success for the looks like and throughout the project,

C. Assign specific tasks to each stakeholder so they each add something important to the project,

Correct Answer: B

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Question 5

The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?

A. To provide design feedback

B. To research new features

C. To validate technical limitations

Correct Answer: C

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Question 6

A financial technology company develops an app for wealth management firms and receives initial success upon launch.
Which metric should be used to measure the longevity of the product and long-term growth potential?

A. App sales over time

B. Annual app downloads

C. Customer retention rate

Correct Answer: C

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Question 7

Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
Which consideration should CK make when delivering this solution?

A. Accessibility needs to be integrated throughout the entire project lifecycle.

B. Adequate accessibility measures make usability testing redundant.

C. Integrated accessibility evaluation methodologies are not helpful in this context.

Correct Answer: A

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Question 8

A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

A. As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.

B. Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.

C. Ask each team member to create insights based on their expertise and support with collected quotes.

Correct Answer: A

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Question 9

A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

A. Hypothesize, Empathize, Optimize

B. Define, Design, Deploy

C. Gather, Envision, Plan

Correct Answer: C

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Salesforce Certified Strategy Designer - Certified-Strategy-Designer Exam Practice Test

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