Change Management Foundation Exam - Change-Management-Foundation Exam Practice Test

Question 1

Which advice is given about managing the 'complex responsive processes' that surround emergent change?

A. He prepared to spend time addressing every specific issue that anses

B. Focus on the main purpose of the change father than specific events

C. Restrict communications about change to only those who need to know

D. Ignore any 'unofficial' discussions between managers and staff

Correct Answer: B

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Question 2

Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?

A. Transparency

B. Empathy

C. Connectivity

D. Inclusivity

Correct Answer: A

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Question 3

According to Tuckman, in what stage of the team development model can everyone move on to new things, feeling good about what has been achieved?

A. Performing

B. Storming

C. Forming

D. Adjourning

Correct Answer: D

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Question 4

What is the purpose of documenting the 'Measurement methodology' in a change communication strategy?

A. Ensure everyone understands the value of the change

B. Assess effectiveness of the communication efforts

C. Communicate test activities for the final solution

D. Quantify the number of people impacted by the change

Correct Answer: B

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Question 5

Which item should be included within the communication plan?

A. The expected benefits of implementing a change

B. Details on what preparations have the completed prior to a change

C. How the results of a communication activity will be monitored and evaluated

D. The reasons behind change initiative and the priorities for implementation

Correct Answer: A

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Question 6

Which action is an appropriate change management response to people in the early stages of a change cure?

A. Delay communication until all the details are known

B. Accept that everyone will eventually work their way through the curve

C. Be clear about the losses that people will experience

D. Interpret emotions as evidence of poor change management

Correct Answer: C

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Question 7

What step in Kotter's model for planning and leading organizational change focuses on setting up the leadership team to drive the change?

A. Empowering employees for broad-based action

B. Generating short-term wins

C. Creating the guiding coalition

D. Communicating the change vision

Correct Answer: D

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Question 8

According to Schein, which approach would decrease learning anxiety?

A. Reminding the stakeholders of all the times they have failed to change

B. Encourage staff to try new things

C. Creating a sense that the organization might fail if the change is NOT made.

D. Penalising staff who make mistakes

Correct Answer: B

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APMG-International Change Management Foundation - Change-Management-Foundation Exam Practice Test

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