Salesforce Programmatic Development using Apex and Visualforce

Question 1

Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experience at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should not have access to subordinates' Feedback records.
What action should an Administrator take to ensure this requirement is met?

A. Confirm Feedback object is set to Restricted and Uncheck 'Enable Role Hierarchy' in Organization-wide sharing.

B. Confirm Feedback object is set to Restricted and Uncheck 'Grant Access Using Hierarchies' in Organization-wide sharing.

C. Confirm Feedback object is set to Private and Uncheck 'Grant Access Using Hierarchies' in Organization- wide sharing.

D. Confirm Feedback object is set to Private and Uncheck 'Enable Role Hierarchy' in Organization-wide sharing.

Correct Answer: C

Question 2

Which two are purposes of the AppExchange? (Choose two.)

A. Administrators can download and customize pre-built dashboards and reports.

B. Customers can share and install apps published by Salesforce partners.

C. Partners can download accounts and contacts to collaborate on sales deals.

D. Support users can install the Salesforce Console for Service custom app.

Correct Answer: A,B

Question 3

When converting a lead, how can an administrator capture custom lead data on the converted contact?

A. Map custom lead fields to custom contact fields.

B. Use the lead conversion wizard to select the fields.

C. Map custom lead fields to standard contact fields.

D. Use the data loader to move the custom lead data.

Correct Answer: A

Question 4

Which three settings are controlled by a user's profile? (Choose three.)

A. Feature license assignment

B. Record type assignment

C. Field-level security

D. Locale settings

E. Assigned apps

Correct Answer: B,C,E

Question 5

Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

A. Events

B. Case groups

C. Case Feed

D. Workflow Email Alerts

E. Case Comments

Correct Answer: C,D,E

Question 6

What does campaign influence allow a user to do?

A. Summarize campaign member statistics on a campaign.

B. Adjust the percentage of influence each campaign has on an opportunity.

C. Report on the campaigns that have contributed to an opportunity.

D. View the entire campaign hierarchy.

Correct Answer: C

Question 7

Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line.
Which two actions will result in the needed access? (Choose two.)

A. Case owners manually add product specialists to ad hoc case teams.

B. A case escalation rule assigns ownership to product specialists.

C. Administrators configure pre-defined case teams and assignment rules.

D. Case owners configure pre-defined case teams.

Correct Answer: A,C

Salesforce Programmatic Development using Apex and Visualforce - DEV-450 Exam Practice Test

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