Salesforce - Implementing Field Service Lightning - FSL-201 Exam Practice Test

A. Configure resource preferences on the Account or Work Order.

B. Configure and add excluded and required resource business objectives to scheduling policies.

C. Configure customer preferences on the Service Resource record.

D. Configure and add excluded and required resource Work Rules to scheduling policies.

A. Break Duration

B. Assigned Resource

C. Homebase Travel

D. Resource Skill Level

A. Default Travel Speed is used only if a different travel speed is null on the resource.

B. Set Auto Schedule to True upon creation of the Service Appointment.

C. Configure Schedule Policy by modifying Work Rules and Service Objectives.

D. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

E. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

A. Add the preferred resource service objective to the scheduling policy.

B. Create a child work order for maintenance on the original installation work order.

C. Add the technician as a preferred resource on the account record.

D. Add the technician as the required resource on the service appointment.

A. Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.

B. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

C. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

D. Process Builder on Case to update the Service Appointment and Work Order.

A. Add the Service Report Language field to the Work Order Page Layout.

B. Update the Default Language of the Organization.

C. Update the Language of the current User.

D. Add the Language field to the Contact Page Layout.

A. Products Consumed on Work Order Line Items

B. Work Order inventory

C. Service Appointment inventory

D. Products Consumed on Work Orders

A. Utilize a custom Global Price Book and add all products as Price Book Entries.

B. Create customer-specific Price Books and add all products as Price Book Entries.

C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

A. Service Territory Member

B. Service Territory

C. User Territory

D. Work Order

A. Create a recurring Service Appointment.

B. Use the Resource Availability Rule.

C. Use appropriate Resource Operating Hours.

D. Create Resource Absences every day.

A. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

C. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

D. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

A. Gantt

B. Gantt Map

C. Color Palettes

D. Appointment List

A. Configure an Emergency Policy and use the Emergency Wizard.

B. Manually flag Service Appointments as "In Jeopardy" due to weather.

C. Configure a new Service Level for immediate assignment.

D. Postpone all lower-priority jobs and extend Due Dates.

A. Entitlements

B. Work Order Record Types

C. Entitlement Templates

D. Work Types

A. Create a work rule with two required skills

B. Create a crew with two technicians

C. Create a two-service crew