Salesforce Certified Field Service Consultant - Field-Service-Consultant Exam Practice Test

Question 1

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A. Travel speed unit, actual travel time

B. Minimum grade, default operating hour

C. Estimated travel time, minimize travel

D. Street level routing, Default travel speed

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 2

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A. Custom gantt filter

B. Custom lightning component

C. Custom list view

D. Custom report in a private report folder

Correct Answer: A

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 3

A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A. Create a Return Order and relate it to the Product.

B. Create a Work Order and Work Order Line Item.

C. Create a Return Order and Return Order Line Item.

D. Create a Product Request and Product Request Line Item.

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 4

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

B. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

D. Drag and drop the Service Appointments to other available Resources and run Optimization.

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 5

Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A. Change the Work Order with a status of "New."

B. Re-use the existing Work Order for the follow-up.

C. Change the Work Order with a closed status of "Cancelled."

D. Create a child Work Order for the follow-up Work Order.

Correct Answer: B,C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 6

Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A. Create a recurring Service Appointment.

B. Use the Resource Availability Rule.

C. Use appropriate Resource Operating Hours.

D. Create Resource Absences every day.

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 7

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A. A Work Order related list on Assets

B. Field HistoryTracking on Assets

C. A Product related list on Assets

D. Custom fields for change tracking on Assets

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 8

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Visualforce page that creates a newService Appointment record.

B. Define a Visualforce page that creates a new Work Order record.

C. Define a Quick Action that creates a new Service Appointment record.

D. Define a Quick Action that creates a new Work Order record.

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 9

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A. Leverage the Match Skills Scheduling Policy when scheduling appointments.

B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

D. Leverage the Match Skills Work Rule when scheduling appointments.

Correct Answer: C,D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 10

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Build a Workflow Rule.

B. Configure an Auto Dispatch Scheduled Job.

C. Enable Drip feed Dispatch.

D. Create an Apex Trigger.

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 11

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A. Return Order

B. Product Receipt

C. Product Transfer

D. Work Order

Correct Answer: A,B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 12

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A. Create a custom number field to capture the tier number on the service resource.

B. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.

C. Create a queue for each tier group within each territory on the Service Appointment object.

D. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 13

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A. Define a generation timeframe of 14 days.

B. Define a generation horizon of 14 days.

C. Configure Auto-generate Work Orders to True.

D. Define a generation horizon of 20,160 minutes.

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Salesforce Certified Field Service Consultant - Field-Service-Consultant Exam Practice Test

Latest Update

Useful Links

Contact Us