Genesys Cloud CX Certified Professional - Consolidated Exam

Question 1

Which view displays current metrics and information about queues if you have a membership?

A. Queues

B. Queues Performance

C. My Queues Activity

D. Queues Activity

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 2

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions

A. Genesys Cloud CX Task Manager

B. Genesys Cloud CX Social Media Analyzer

C. Genesys Cloud CX Supervisor

D. Genesys Cloud CX Hub

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 3

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

A. Agent Quality Details Report

B. Agent Metrics Report

C. Agent Metrics Export Report

D. Agent Login-Logout Details Report

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 4

Which of the following Edge features provides client and server-side call matching?

A. SIP proxy

B. SIP gateway

C. Media server

D. Call broker

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 5

What additional functionality does Communicate bring to Genesys Cloud CX?

A. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

B. Directory capabilities, such as advanced search, profiles, and keyword searching.

C. Knowledge-based features, such as FAQs and communities.

D. Call center features, such as ACD and scripting.

Correct Answer: A

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 6

Which of the following statements is NOT true regarding numbering plan?

A. Numbering plan is also known as a dial plan.

B. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

C. It has to be created manually.

D. Numbering plan can be added or modified based on the organizational requirements.

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 7

You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

A. True

B. False

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 8

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

A. Firefox

B. Safari

C. Opera

D. Chrome

E. Internet Explorer

Correct Answer: A,D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 9

Alerts that have been read are not included in the alert count, even if they are still active.

A. True

B. False

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 10

Which of the following are AND Evaluation Methods? (Choose three.)

A. Agent availability

B. Disregard skills

C. Best available skills

D. All skills matching

E. Bullseye matching

Correct Answer: C,D,E

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX Exam Practice Test

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