Genesys Cloud CX AI-GPE and GPR Certification - GCX-AI-GPE Exam Practice Test
Question 1
What is the purpose of visitor attributes in GPE?
Response:
Response:
Correct Answer: C
Question 2
Which report type allows users to compare queues using GPR with those using standard routing?
Response:
Response:
Correct Answer: D
Question 3
Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: B,D
Question 4
An action map can only be active on a single webpage at a time.
(True/False)
Response:
(True/False)
Response:
Correct Answer: B
Question 5
Which of the following is NOT a valid action in a GPE Action Map?
Response:
Response:
Correct Answer: B
Question 6
When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:
Response:
Correct Answer: B,C
Question 7
Which of the following best defines an "outcome" in GPE?
Response:
Response:
Correct Answer: C
Question 8
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: A,D
Question 9
After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:
Response:
Correct Answer: C
