Genesys Cloud CX: Architect Certification - GCX-ARC Exam Practice Test
Question 1
What would you select from the Performance menu to view real-time statistics for all active campaigns?
Correct Answer: C
Question 2
The FindSkill() function is not case sensitive when performing a search.
Correct Answer: A
Question 3
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
Correct Answer: A
Question 4
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
Correct Answer: B
Question 5
Why must you create queues for ACD functionality to work?
Correct Answer: D
Question 6
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
Correct Answer: D
Question 7
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
Correct Answer: C
