ISO/IEC 20000 Foundation Exam - ISO-IEC-20000-Foundation Exam Practice Test

Question 1

Why would organization adopt ISO/TEC 20000?

A. To review the Service Management System (SMS)

B. To confirm that all ITIL guidelines have been implemented

C. To certify their products

D. To certify their services

Correct Answer: A

Question 2

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

A. The competencies required for service management roles shall be determined

B. Appropriate service management staff training records shall be maintained

C. All service management staf shall be qualified to at least ITIL Foundation level

D. All service management personnel shall be aware of their contribution to service management objectives

Correct Answer: C

Question 3

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

A. The service provider's business relationship manager

B. The external supplier

C. The sub-contracted supplier

D. The service provider's contract manager

Correct Answer: B

Question 4

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. names of suppliers involved in

B. number of resources required for

C. name of the organization

D. service management processes used for

Correct Answer: C

Question 5

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that a process exists for the procurement of suppliers

B. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

C. To ensure that supplier processes and procedures are defined

D. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers

Correct Answer: D

Question 6

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

A. Internal audit

B. Recertificat ion audit

C. Gap analysis audit

D. Surveillance audit

Correct Answer: D

PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation Exam Practice Test

Latest Update

Useful Links

Contact Us