Peoplecert ITIL 4 Specialist: Business Relationship Management - ITIL-4-BRM Exam Practice Test
Question 1
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].
Correct Answer: B
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Question 2
Which activity is the responsibility of the 'sponsor' role?
Correct Answer: A
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Question 3
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA
Correct Answer: C
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Question 4
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
Correct Answer: C
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Question 5
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?
Which is an example of a stakeholder that should be monitored?
Correct Answer: A
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