ITIL 4 Specialist: Monitor, Support and Fulfil - ITIL-4-MSF Exam Practice Test

Question 1

A support team uses a knowledge base containing verified troubleshooting procedures. What is the PRIMARY benefit?

A. Reduces consistency of support

B. Enables faster and more reliable resolution

C. Replaces monitoring systems

D. Eliminates all incidents

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 2

An organization is in the process of improving their incident management practice. It wants to adjust the processes and procedures for complexity. Which of the following options is the BEST for the organization to apply in order to achieve this objective?

A. Assess business impact even if there are no directly affected users yet

B. Motivate team members to document and share their knowledge

C. Ensure effective integration with service desk, change enablement, and problem management

D. Use swarming to optimize resolution of unusual and major incidents

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 3

An organization is going to introduce problem management and they are considering who to appoint as a new problem manager. Who is the BEST candidate for the problem manager role?

A. A business relationship manager who previously worked as a risk manager

B. A service desk manager who is an expert at configuring service management tools

C. An enterprise architect who is experienced at defining and documenting processes and workflows

D. A senior technical specialist with a thorough knowledge of the organization's products and architecture

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 4

Which process includes sending out notifications?

A. Establishing and maintaining approaches

B. Monitoring planning

C. Event handling

D. Monitoring and event management review

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 5

Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

A. It is not important to integrate third parties into incident Information exchange workflows.

B. It is important to ensure that third parties adhere to the Incident management policies established by their customers.

C. It is not important to ensure third parties' adherence to organization's policies.

D. It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 6

What is used to minimize the negative impact of an event?

A. A rule set

B. A health model

C. An event correlation

D. A monitoring action plan

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 7

What is a benefit of a health model?

A. It defines how events messages are processed and evaluated

B. It allows to monitor services from the user experience perspective

C. It provides a list of prioritized monitoring objectives

D. It suggests actions to minimize negative impact of an event

Correct Answer: B

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 8

Which practice provides `service health criteria' as an input to the `monitoring planning' process?

A. Capacity and performance management

B. Service catalogue management

C. Availability management

D. Service design

Correct Answer: C

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 9

Which capability level is MOST focused on continual improvement?

A. Level 4

B. Level 2

C. Level 3

D. Level 5

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Question 10

An organization is implementing a new service configuration management system. How will incident management practice benefit from it?

A. The system will help manage incident records

B. The system will help to detect incidents

C. The system will help to collect user's feedback

D. The system will help to diagnose incidents

Correct Answer: D

Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil - ITIL-4-MSF Exam Practice Test

Latest Update

Useful Links

Contact Us