EXIN ITIL 4 Foundation - ITILFNDv4 Exam Practice Test

A. Service value chain

B. Practices

C. Continual improvement

D. Guiding principles

A. To ensure that all services are included in the service reports

B. To help focus on business outcomes, rather than operational results

C. To ensure that the service levels have been agreed with customers

D. To reduce the number of metrics that need to be measured and reported

A. The degradation of a service

B. The provision of a laptop

C. The replacement of a toner cartridge

D. A complaint about a support team

A. Service desk

B. Continual improvement

C. Service level management

D. Monitoring and event management

A. The role that directs and controls an organization

B. The role that defines the requirements for a service

C. The role that uses services

D. The role that authorizes budget for service consumption

A. Service desk

B. Service level agreements

C. Inputs, outputs and triggers

D. Opportunity, demand and value

A. A service that meets its service level targets

B. A service that supports the performance of the consumer

C. A service that increases constraints on the consumer

D. A service that is fit for use

A. Change enablement and problem management

B. Incident management and continual improvement

C. Problem management and incident management

D. Change enablement and continual improvement

A. Workflows and controls

B. Inputs and outputs

C. Communication and collaboration

D. Contracts and agreements

A. Release management

B. Supplier management

C. Information security management

D. Service configuration management

A. Managing a service request

B. Investigating a problem

C. Resolving an incident

D. Assessing a change

A. Design and transition

B. Improve

C. Plan

D. Deliver and support

A. Release management

B. Relationship management

C. Change enablement

D. Monitoring and event management