Pega Certified System Architect (PCSA) 84V1 - PEGAPCSA84V1 Exam Practice Test

Question 1

Hotspot Question
Consider this scenario:
A new Expense Report is submitted and must be reviewed. This assignment urgency and the initial urgency values are both set to 10.
The SLA starts when the assignment is created.
- If the goal elapses and the assignment is not yet completed, the
assignment urgency is increased by 10.
- If the deadline elapses and the assignment is not yet completed, the
assignment urgency increases by 10.
- If the passed deadline elapses and the assignment is not yet
completed, the assignment urgency increases by 10.
In the Answer Area, select the urgency for each milestone.

Correct Answer:

Question 2

Which two conditions do you test with a unit test? (Choose two.)

A. A property value is set correctly by a data transform.

B. An application is successfully migrated to a test system.

C. An application displays user views for 20 users within three seconds.

D. A data page populates without any errors.

Correct Answer: A,D

Question 3

You configure an application to allow users to download a mobile app. When users select one of the three supported platforms (Android, iOS, or Windows Mobile), the application opens a new window pointing to the appropriate app store.
How do you configure this behavior?

A. Add one button and configure three action sets. In each action set, specify a click event and add an action that opens the vendor's URL in a window.

B. Add three check boxes and one button. For each check box, configure an action set with a click event to set the value of the URL. For the button, configure an action set with a click event to open the URL in a window.

C. Add a button for each platform and configure an action set for each button. In each action set, specify a click event and add an action that opens the vendor's URL in a window.

D. Add one button and configure one action set. In the action set, specify a click event with three actions to open each vendor URL in a window. Apply a when rule to each action to determine the correct URL.

Correct Answer: C

Question 4

An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
- Account ID and password
- Customer contact information
- A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A. Add a button for each profile page to each assignment.

B. Add an alternate stage to the case life cycle.

C. Add an optional process to the case workflow.

D. Add a set of optional actions to the case workflow.

Correct Answer: D

Question 5

A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager.
How do you configure this requirement?

A. Create an approval process for each manager in parallel.

B. Apply business logic to route a single assignment in the correct order.

C. Route an assignment to a work queue where both roles have access.

D. Create an approval step with cascading approval.

Correct Answer: D

Question 6

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

A. When Verify solution step starts

B. When the Triage stage completes

C. When the Process ticket step completes

D. When the Process ticket step starts

Correct Answer: D

Question 7

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a ____________.

A. change stage step to allow the employee to route to the manager

B. process that routes to the manager

C. step that routes to the manager

D. stage to route requests to the manager

Correct Answer: C

Question 8

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.
To meet this requirement, you need to set the __________ in the service level to 5 days.

A. goal

B. urgency

C. passed deadline

D. deadline

Correct Answer: D

Question 9

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

A. Configure the tenant name as a basic condition.

B. Configure the apartment address as a weighted condition.

C. Configure a time period for the request date as a weighted condition.

D. Configure the apartment address as a basic condition.

E. Configure the request type as a weighted condition.

Correct Answer: B,C,E

Question 10

Direct Capture of Objectives (DCO) aims to increase which two aspects of application delivery?
(Choose Two)

A. Accuracy

B. Speed

C. Performance

D. Coding

Correct Answer: A,B

Question 11

Choose two use cases that require the configuration of conditional paths within the case type.
(Choose Two.)

A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

B. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

C. A scholarship eligibility application requires students to enter standardized test scores. Students withy qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

D. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

Correct Answer: C,D

Pegasystems Pega Certified System Architect (PCSA) 84V1 - PEGAPCSA84V1 Exam Practice Test

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