BICSI Registered Communications Distribution Designer (RCDD)

Question 1

The program director of a four-year program, estimated to require 600.000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the last phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation Which of the following metrics should the PMO capture on a monthly basis?

A. Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)

B. Amount of hours spent on rework of software coding retesting, and on non-rework activities

C. Absenteeism rate staff turnover and leave liability

D. Absenteeism rate staff turnover quantity of defects, total hours worked average number of FTEs

Correct Answer: D

Question 2

A company initiates a program to reorganize its sales and production departments. Three production departments are located at the three production plants next to the company's headquarters Five regional sales departments are located at different locations around the world.
At this stage of the program, what is the first step?

A. Prepare a program organization chart covering both sales and production

B. Identify and quantify business benefits of the program

C. Develop a program work breakdown structure

D. Determine and prioritize the various components of the program

Correct Answer: B

Question 3

Throughout a multiyear program, component projects are transitioned to the customer. During the project acceptance phase, a potential risk is identified and brought to the program team's attention.
What should be done with the identified potential risk?

A. Mitigate the risk before it is incorporated into the risk management plan

B. Incorporate it into the risk register and perform a thorough analysis

C. Document the risk in the program transition plan and identify it as a potential issue

D. Document it m the issue log and immediately notify the steering committee

Correct Answer: B

Question 4

A natural disaster shuts down operations for two days. The program has a major milestone that includes a timed payment of USS1 million.
Since the shutdown was not anticipated, what should the program manager do first?

A. Utilize contingency reserves to hire contractors, which will accelerate the schedule to meet the original milestone

B. Implement the appropriate risk response plan and inform the stakeholders of the planned actions

C. Collaborate with the sponsor to determine options and negotiate a new date for the milestone

D. Evaluate the impact, reassess the program risks, and determine options to be presented to the governance board

Correct Answer: D

Question 5

During the design phase, drawings for ICT communications spaces should be reviewed for Standards compliance and

A. cost projections.
B OSHA specifications

B. equipment availability

C. client requirements

Correct Answer: B

Question 6

You are designing a multi-story dwelling and need to place the CTR's. Every floor is not available. What is the alternate spacing for the CTRs?

A. Every 4 floors

B. Every 2 floors

C. 1st floor and midway up through the height of the building

D. Every 5 floors

E. Every 3 floors

Correct Answer: E

Question 7

During a program's definition phase, it is determined that the best approach for delivering the programs intended benefits is to supplement corporate resources with the procurement of specific products and services from external suppliers. The program manager should use which of the following to determine and/or document the results of the program procurement planning activity?

A. Requests for proposals (RFPs), proposal evaluation criteria, contract management and best mix of contract types

B. Make-or-buy decisions, proposal evaluation criteria contract management, and RFQs

C. RFPs. alternatives analyses, approach to competition, and requests for quotes (RFQs)

D. Make of buy decisions, alternatives analyses approach to competition, and best mix of contract types

Correct Answer: D

Question 8

Which type of scheduling chart utilizes predecessor and successor relationships when identifying tasks?

A. Gantt

B. Milestone

C. Calendar

D. PERT

Correct Answer: D

Question 9

The chief executive officer (CEO) informs the program manager that the delivery dale for protect A must be compressed by two months to accommodate market needs Project A relies upon deliverables from projects B and C.
Which of the following should the program manager do first?

A. Review the program resource management plan with the three project managers emphasizing their critical paths and shared critical resources to understand the possibility of accelerating the schedule

B. Convene the change board to evaluate the cost benefit of the compression and the impact on the overall program

C. Direct the three project managers to crash their projects to allow project A the two months of scheduling needed

D. Engage the executive sponsor and program board to evaluate the CEO's request and determine if the project manager should act on it

Correct Answer: A

Question 10

A large program consists of several component projects and six project managers. The program governance board requests that all components within the program undergo user acceptance testing before being released to the production environment Where should the program manager document this?

A. Program governance plan

B. Program quality management plan

C. Program requirements

D. Component test plan and test cases

Correct Answer: A

Question 11

A manufacturing company is redesigning various component projects that comprise a large customer-facing program. One of the component projects is payment of back-end rebates. There is disagreement between the marketing and sales teams on how much should be rebated.
What are suggested standard measurement criteria for the success of all constituent projects to meet stakeholder expectations''

A. Actual cost (AC), planned value (PV) and earned value (EV)

B. Cost-benefit analysis ROI and payback period

C. Needs analysis, feasibility study, and integrated benefits management plan

D. Stakeholder engagement plan, risk management plan, and communications management plan

Correct Answer: B

Question 12

A program manager is concerned because several change requests in a component project are causing delays to the program's work package milestones. There are insufficient skilled resources within the component project to complete both the change requests and the milestone tasks.
What should the program manager do next to address this risk?

A. Prioritize which resources are critical to the project based on an impact analysis of the critical change requests and update the program roadmap.

B. Mandate that no component project change requests will be processed until overdue milestones have been completed and update the risk register to reflect this

C. Add the lack of skilled resources to facilitate the large number of change requests to the issue log

D. Prioritize which change requests are critical to the project based on an impact analysis, resource only critical change requests until overdue milestones are achieved, and update the risk register

Correct Answer: C

Question 13

A non-profit organization launched a program to reduce its dependence on regularly decreasing government funding sources. This program's goal was (o raise 50 percent of its operating expenses by selling its services to the for-profit sector. After three years, the goal was reached, deemed complete, and transitioned to operations.
Eighteen months later, the organization discovers that its dependence on government funds has now increased to 80 percent, even though its operating budget has largely stayed the same What should the program manager have done to avoid the issue of program benefits being unrealized after more than a year of implementation?

A. Developed program transition and benefits sustainment plans as part of the transition to operations

B. Worked with the operations department after the program was transitioned

C. Completed the program a year earlier

D. Had the operations manager follow the benefits management plan

Correct Answer: A

Question 14

A global communications company's cloud-based platform will host its video network using both on - and off-shore learns. The program management office (PMO) assigns a program manager with little experience executing global initiatives.
What should the program manager do to resolve competing resource needs within components that could impact the entire program's overall delivery date?

A. Require project managers to perform resource levelling in their schedules to automatically take into account availability and dependencies tor key resources.

B. Revisit assignments on a weekly basis to manually level resources thereby limiting burn-out and preventing underutilization

C. Optimize integration of the component projects by working with the project managers to align resource skill sets and availability to the program

D. Improve communications between the project managers to gain efficiencies in resource assignments

Correct Answer: B

Question 15

An IT-related program has a critical team in a region experiencing a crisis. Due to uncertainty about the region's changing environment a company's senior leadership asks the program manager to decrease dependencies on the critical team that should the program manager do to mitigate the Impacts of this request?

A. Level resources, and empower the critical team to complete its work before regional instability impacts its efforts

B. Meet with the steering committee to request assistance and influence in obtaining additional resources

C. Revisit the program management plan to clearly identify how decreasing critical team dependencies will impact component projects

D. Update the procurement management plan, and begin the request for proposal (RFP) process to replace the critical team by staff augmentation

Correct Answer: C

BICSI Registered Communications Distribution Designer (RCDD) - RCDDv14 Exam Practice Test

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