BICSI Registered Communications Distribution Designer

Question 1

In the last year, all program phase gate reviews received excellent feedback and exceeded stakeholder expectations recently, the customer decides that there is no need to continue phase gate reviews.
What should the program manager do next?

A. Replace program reviews with periodic communications of the program's status

B. Ask the stakeholders what they want and proceed with their recommendations

C. Agree with the customer and Initiate change control procedures

D. Continue periodic gate reviews to maintain program effectiveness for benefits realization

Correct Answer: D

Question 2

What should a program manager do to ensure that the program meets the organization's strategic goals?

A. Assess the program reports

B. Engage the program steering committee

C. Manage the program delivery phase

D. Analyze the benefits management plan

Correct Answer: D

Question 3

A program receives initial approval from the selection committee to proceed with the program development. What should the program manager do next"?

A. Complete the program setup to establish a firm foundation of support and approval for the program

B. Analyze lessons learned and historical information to validate the programs expected outcomes

C. Define the program architecture and assign the benefits realization to the component projects.

D. Continue to develop the high-level program road map

Correct Answer: D

Question 4

A program manager recognizes that a successful resource being used in project A could also be used in project B. What should the program manager do first to leverage the utilization of this resource?

A. Reassign the resource to project B after protect A ends

B. Assign project A's resource to project B

C. Mitigate risk by leveraging other resources in project A

D. Prioritize the resource to optimize their use across both projects A and B

Correct Answer: D

Question 5

The program manager must define the program and understand the organization's target market and customer needs. What should the program manager do first?

A. Meet with the project managers to identify the target market

B. Brainstorm with the program team to decide on the definitions of the target market.

C. Work with the program sponsor to assess the needs of the target market

D. Meet with peers to identify the company's competitors in the target market

Correct Answer: C

Question 6

A program is midway through the program delivery phase when a key stakeholder asks if the program is meeting its defined objectives.
How should the program manager demonstrate the program's progress"?

A. Define the key performance indicators (KPIs) for the program's outcome

B. Provide additional program performance reports to the key stakeholder

C. Maintain the benefits register and provide it to the key stakeholder

D. Invite the key stakeholder to review the program charter and the program objectives

Correct Answer: A

Question 7

Identify the core switch(es) and server(s) of the data center in the diagram below by dragging the appropriate term into each box in the diagram.

Correct Answer:

Question 8

The customer of a three-year program does not want to receive any intermediate details on the program. The program appears to be in trouble and the customer is concerned about a new system's cost. The program manager has provided monthly performance reports throughout the program's lite cycle.
Which of the following would the customer be interested in reviewing?

A. Original cost baseline

B. Cost performance index

C. Estimate at completion

D. Estimate to complete

Correct Answer: C

Question 9

An unforeseen geopolitical risk impacts a program to establish a company's operations abroad. Stakeholders now want to establish a risk response team to define a mitigation plan. Ultimately what appeared to be a significant risk resulted in a negligible risk.
What should the program manager recommend to stakeholders for future similar situations?

A. Seek an expert opinion

B. Establish an on-call risk response team

C. Accept the risk

D. Review the risk severity matrix

Correct Answer: C

Question 10

A country is in the process of strengthening its defense program. A key project is not meeting its specified performance objectives. The project manager initiates a change request to address this issue.
What should the program manager do NEXT?

A. Assess the benefits and impact to the program.

B. Consider the option to close out the key project

C. Amend the risk register with the key project changes

D. Evaluate the program and re-baseline the objectives

Correct Answer: A

Question 11

In a program's definition phase a program manager in country A is assigned to expand a restaurant chain into country B. communications management plan zThe program manager creates the program team by identifying the required protect management resources Which of the following represents an initial step needed to evaluate available resources that are aligned with me program's needs''

A. Identifying program resource requirements

B. Creating a program resource management plan

C. Completing an assessment of skills and competencies

D. Obtaining resource availability information from the functional managers

Correct Answer: A

Question 12

A program manager prepares the program for review to secure funding by senior management. Which of the following must the program manager identify when creating the program charter?

A. Milestone dates, budget, and staff details that support it

B. Key decision makers or stakeholders in the program and their expectations and interests

C. Process within the organization that will be needed to deliver the product

D. Assumptions incorporated into the benefits management plan

Correct Answer: B

Question 13

The program director of a four-year program, estimated to require 600.000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the last phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation Which of the following metrics should the PMO capture on a monthly basis?

A. Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)

B. Amount of hours spent on rework of software coding retesting, and on non-rework activities

C. Absenteeism rate staff turnover and leave liability

D. Absenteeism rate staff turnover quantity of defects, total hours worked average number of FTEs

Correct Answer: D

Question 14

A component is scheduled to close at the end of the week. What should the program manager verity prior to allowing the component to close?

A. The component has met the quality requirements to meet program objectives

B. The component has met the benefits realization criteria to meet program objectives

C. The component has met the schedule requirements to meet program objectives

D. The component has released resources to meet program objectives

Correct Answer: A

Question 15

The program manager wants to increase the team's commitment to the program objectives. The program manager should do which of the following?

A. Work with the sponsor, program stakeholders, and the program management office to identify the organization's best practices

B. Work with the program stakeholders and program management office to identify the organization's best practices

C. Work with the program management office to identify the organization's best practices

D. Work with the sponsor lo identify the organization's best practices

Correct Answer: A

BICSI Registered Communications Distribution Designer - RCDDv14.1 Exam Practice Test

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