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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 2: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 3: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 4: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 5: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 6: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
Avaya Aura® Core Components Support Certified Sample Questions:
What are two functions performed by System Manager in Avaya Aura?
- A. None of the above
- B. It provides SIP registration and authentication.
- C. It enables SIP-SIP two-party calls to use direct media with 'Initial IP-IP Direct Media' enabled.
- D. It delivers a set of shared management services and a common console.
- E. It provides centralized management of enterprise-wide dial plans.
- F. It establishes direct media for Direct IP-IP Audio Connections and h.323 two-party calls.
Correct Answer: D,E 🗳️
SIP user 1011111 and SIP user 1011112 are both based on the same Session Manager with access to a CM Evolution server. Given the following actions:
Session Manager searches for the called party in the SIP registry, finds it, registers it and routes the call to it.
SIP user 1011111 calls SIP user 1011112, and an Invite request is sent to Session Manager.
Session Manager verifies SIP user 1011111 in the SIP registry and authenticates it. Session Manager checks the SIP user's profile for sequenced applications and (in this example) routes the request to Communication Manager.
Endpoints negotiate codecs and media, and RTP is sent between endpoints.
Communication Manager receives the request from Session Manager, carries out full-call model processing for both endpoints, and routes the call back to Session Manager.
If 1011111 makes a call to 1011112, in which order will the actions take place?
- A. 1, 2, 3, 5, 4
- B. 2, 3, 5, 4, 1
- C. 2, 3, 1, 4, 5
- D. 2, 1, 3, 5, 4
- E. 2, 3, 5, 1, 4
Correct Answer: E 🗳️
Which two statements are true regarding Full and Half call model processing in Avaya systems?
- A. Avaya Aura Session Manager (SM) always performs Half call model processing.
- B. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
- C. Avaya Aura System Manager (SMGR) performs Full call model processing.
- D. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
- E. Avaya Aura Session Manager (SM) always performs Full call model processing.
Correct Answer: A,B 🗳️
Which statements describe the 8D Troubleshooting Methodology? (Choose three.)
- A. It is eight steps that define how to escalate third-party integration issues.
- B. It is eight steps that used to guarantee systems are operational after an implementation.
- C. It is eight steps that guarantee a logical way to isolate an issue.
- D. It is eight steps that ensure a faster time to resolution.
- E. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
- F. It is eight steps that are only applicable to hardware issues.
Correct Answer: C,D,E 🗳️
When a call is made between two Avaya SIP Telephones (AST) users, Session Manager processes the call through various phases. What is the maximum number of phase tags that Session Manager uses, and what are they called?
- A. Two - imsorig and imsterm
- B. Five - start, connect, progress, alert, end
- C. Three - ingress, process, egress
- D. Two - origappseq and termappseq
- E. Four - imsorig, origdone, imsterm, termdone
Correct Answer: E 🗳️
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