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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A useful way of prioritising your task is known as the:

A) PTT approach.
B) Listing approach.
C) ABC approach.
D) RST approach.

2. A common barrier to communicating with customers are the:

A) Attitudes and assumptions that we make.
B) Busy lives we lead.
C) Lack of shop assistants.
D) Use of emails.

3. Which is the correct order of priority when positioning a product in the market place:

A) Targeting followed by Market Segmentation followed by Positioning.
B) Positioning followed by Market Segmentation followed by Targeting.
C) Market Segmentation followed by Targeting followed by Positioning.
D) Targeting followed by Positioning followed by Market Segmentation.

4. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Aware type.
B) Analytical type.
C) Assertive type.
D) Authoritative type.

5. If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A) Explain you are very busy.
B) Stand up and greet them and do not sit back down.
C) Ask them to leave and come back later.
D) Remain seated and ignore them.

Solutions: