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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Flows configuration.
B) Review the Webex Contact Center Queues configuration.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Analyzer that checks the call logs.

2. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Rust
B) Python
C) Go
D) JavaScript
E) Typescript

3. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) queue that has teams
B) queue that has skills
C) Interactive Voice Response using the Script Editor
D) softphone of the agent registered in Webex Contact Center
E) DNIS entries in Flow Designer

4. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) SIP and RTP
B) TLS and SRTP
C) TCP and UDP
D) HTTPS and FTP

5. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Debug Console
B) Watchtower
C) Templates
D) Reports
E) Export Logs

Solutions: