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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:EXIN / AXELOS
Exam Name:ITIL® 4 Foundation Certificate in IT Service Management
Exam Number:ITILFNDv4
Exam Format:Closed Book, Multiple Choice, Standard / Negative / Missing Word / List question types
Exam Duration:60 (75 for non-native language candidates)
Passing Score:65% (26 out of 40)
Real Exam Qty:40
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
Exam Price:$385 / €340 / £295
Available Languages:Finnish, Danish, Norwegian, Japanese, Chinese, Polish, Spanish, Portuguese, Dutch, German, Italian, English, French
Certificate Validity Period:Lifetime, no renewal required
Recommended Training:EXIN Accredited Training Providers
Official AXELOS ITIL 4 Resources
Exam Registration:EXIN Official Registration
PeopleCert Registration
Sample Questions:EXIN ITILFND_V4 Sample Questions
Exam Way:Online proctored or at authorized test centers; closed-book
Pre Condition:No prerequisites required; open to all interested professionals
Official Syllabus URL:https://www.exin.com/en/certifications/itil-4-foundation

EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Keep it simple and practical
- Start where you are
- Focus on value
- Progress iteratively with feedback
- Think and work holistically
- Collaborate and promote visibility
- Optimize and automate
Topic 2: ITIL Practices25%- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
Topic 3: Key Concepts of ITIL 415%- Partners and suppliers
- Information and technology
- Organizations, people and culture
- Value streams and processes
Topic 4: ITIL Service Value System25%- Purpose and components of the Service Value System
- Governance
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Continual Improvement
Topic 5: Key Concepts of Service Management20%- Service relationships: service providers, consumers, stakeholders
- Products and services
- Value, outcomes, costs and risks

Your EXIN ITILFND_V4 Exam Questions, Answered

The EXIN ITILFND_V4 exam, officially titled ITIL 4 Foundation, is the required test for earning the ITIL 4 Foundation certification, a credential at the Foundation / Entry Level level. Passing it validates the skills EXIN expects from certified professionals, and it can also support progress toward related credentials such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader.

The ITILFND_V4 exam includes 40 questions, and you have 60 (75 for non-native language candidates) to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.

You need 65% (26 out of 40) to pass the ITILFND_V4 exam, and the official registration fee is $385 / €340 / £295. Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.

EXIN asks candidates to meet the following requirement before registering: No prerequisites required; open to all interested professionals. Exam policies do change, so confirm the latest details on the official exam page at https://www.exin.com/en/certifications/itil-4-foundation before you book.

You can book your seat through the official registration channels below:

The ITILFND_V4 exam is delivered in the following format: Online proctored or at authorized test centers; closed-book.

EXIN recommends the following official training for this exam:

A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 376 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.

Yes. Actualtests4sure offers a free PDF demo of the EXIN ITIL 4 Foundation practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.

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The EXIN ITIL 4 Foundation exam is organized into 5 major domains. Some of the key domains include:

  • ITIL Guiding Principles, accounting for 15% of the exam
  • Key Concepts of ITIL 4, accounting for 15% of the exam
  • Key Concepts of Service Management, accounting for 20% of the exam

Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which is the addition, modification or removal of anything that could have an effect on services?

A. A service request
B. An event
C. A problem
D. A change


Question 2

What is a service?

A. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
B. A tangible or intangible deliverable of an activity
C. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
D. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks


Question 3

Why and how is a user MOST LIKELY to contact the service desk?

A. To discuss the cause of an incident via a phone call
B. To request access to a resource via a self-service portal
C. To report a problem using a mobile app
D. To authorize an emergency change via live chat


Question 4

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A. The service value system
B. The 'release management' practice
C. Service consumption
D. Service relationship management


Question 5

Which statement about the service value chain is CORRECT?

A. Each value chain activity uses different combinations of practices to convert inputs into outputs
B. The service value chain converts value into demand
C. Each value chain activity identifies a requirement for resources from an external supplier
D. The service value chain uses value streams to describe a combination of consumers and providers


Solutions:

Question 1
Answer: D
Question 2
Answer: D
Question 3
Answer: B
Question 4
Answer: A
Question 5
Answer: A

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