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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following statements about value streams is INCORRECT?

A) Value streams should exclude suppliers
B) Value streams are enabled and supported by the organization s value chain
C) Value streams continue to evolve over time
D) Value streams can involve multiple practices

2. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Cooperative relationship
B) Collaborative relationship
C) Partner relationship
D) Basic relationship

3. Which of the following statements about 'outcomes' is TRUE?

A) Outcomes provide assurance to stakeholders regarding the performance of a service
B) The delivery of products to a stakeholder is enabled by outcomes
C) The level of expenses regarding a technology for a service is defined by an outcome
D) An outcome depends on at least one output to deliver a result

4. What is the MAIN purpose of the 'discover' activity?

A) To develop and test digital productsTo develop and test digital products
B) To maintain and monitor digital products
C) To align product capabilities with consumer needs and strategy
D) To secure and allocate resources efficiently

5. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

Solutions: