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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Wissen
B) Weisheit
C) Information
D) Daten

2. Wofür ist Zuverlässigkeit ein Maßstab?

A) Wie schnell ein Service oder eine Komponente in den normalen Betriebszustand zurückversetzt werden kann
B) Die Risikostufe, die sich auf einen Service oder Prozess auswirkt
C) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
D) Die Verfügbarkeit eines Dienstes oder einer Komponente

3. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Service Desk Manager
B) Der Service Manager
C) Der Besitzer des Anforderungserfüllungsprozesses
D) Der Anforderungserfüllungsprozess-Manager

4. In welcher Phase des Servicelebenszyklus beschäftigt sich MOST mit der Definition von Richtlinien und Zielen?

A) Kontinuierliche Serviceverbesserung
B) Servicebetrieb
C) Service-Design
D) Dienstübergang

5. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Wissen
B) Weisheit
C) Information
D) Daten

Solutions: