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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche ZWEI der folgenden Aussagen werden am stärksten mit dem Leitprinzip „Optimieren und Automatisieren“ in Verbindung gebracht?
1. Es ist wichtig zu beurteilen, welche Kommunikationsmethode für jeden Stakeholdertyp geeignet ist.
2. Beim Entwurf komplexer Systeme sollte verstanden werden, wie die einzelnen Komponenten miteinander in Beziehung stehen.
3. Organisationen sollten prüfen, ob die Technologie die Effizienz manueller Prozesse verbessern könnte.
4 Bei der Bewertung der Auswirkungen potenzieller Verbesserungen ist es wichtig, die Ziele der Organisation zu verstehen.

A) 1 und 4
B) 2 und 3
C) 1 und 2
D) 3 und 4

2. Wie trägt ein Service-Consumer zur Reduzierung des Festplattenspeichers bei?

A) Durch die Verwaltung der Mitarbeiterverfügbarkeit
B) Durch die Verwaltung der Serverhardware
C) Durch Bezahlung des Dienstes
D) Durch die Kommunikation von Einschränkungen

3. Welche Vorgehensweise ermittelt Kennzahlen, die die Erfahrungen des Kunden mit einem Service widerspiegeln?

A) Servicedesk
B) Service-Level-Management
C) Problemmanagement
D) Kontinuierliche Verbesserung

4. Welche ITIL-Praxis hat den Zweck, die Wahrscheinlichkeit von Vorfällen zu verringern?

A) Servicedesk
B) Änderungskontrolle
C) Problemmanagement
D) Kontinuierliche Verbesserung

5. Welche Dimension berücksichtigt Datensicherheit und Datenschutz?

A) Organisationen und Personen
B) Wertströme und Prozesse
C) Partner und Lieferanten
D) Information und Technologie

Solutions: