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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

A) Loyalty Ledger & Transaction Journal
B) Journal Type & Journal Subtype
C) Loyalty Member Currency & Transaction Journal
D) transaction Journal Type & Transaction Journal Subtype

2. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In "Segment Property", set "Publish Schedule" to "Don't Refresh".
B) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
C) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.
D) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date

3. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty Tiers
B) Loyalty Segments
C) Member Rewards and Benefits
D) Loyalty product Pricing

4. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
B) Assign the existing Loyalty Member Portal to the new Loyalty Program too.
C) Create new Experience Cloud Components for the new Loyalty Member Portal.
D) Use existing Experience Cloud components to handle the same design and functionalities.

5. Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.
How can the Salesforce Administrator set up this expiration model?

A) Set up Expire Activity Based Non-Qualifying Points
B) Set up Expire Activity Based Qualifying Points
C) Set up Expire Fixed Non-Qualifying Points
D) Set up Reset Qualyfing Points

Solutions: