Pass the actual test with the help of MB-910 study guide
Last Updated: Aug 21, 2026
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Microsoft Azure Infrastructure Services provides a platform for creating, deploying and managing Infrastructure as a Service (IaaS) solutions. This certification represents proficiency in designing and implementing infrastructure solutions using the Microsoft Azure platform in an enterprise setting.
Microsoft MB-91 Certification Reference
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This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Sales | 20-25% | - Business process flows - Product catalog, price lists, and unit groups - Lead and opportunity management processes - Sales accelerators and forecasting - Quote, order, and invoice lifecycle - Core capabilities and business scenarios |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Integration with Microsoft Power Platform - Data management and reporting basics - Overview of Copilot in customer engagement - Common features and navigation - Security and access control |
| Describe Dynamics 365 Customer Service | 20-25% | - Unified service desk and channels - Case management lifecycle - SLA and routing rules - Key components and use cases - Knowledge base and entitlements |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Email marketing and customer journeys - Event management features - Lead generation and qualification - Integration with Copilot - Capabilities and use cases |
| Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Work order lifecycle and resource management - Mobile app and offline functionality - Core features and scheduling capabilities |
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