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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?

A) Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"
B) Action Plan Template with Type = "Industries", Target Object = "Business License Application"
C) Action Plan Template with Type = "Industries", Target Object = "Visit"
D) Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

2. An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A) Person Accounts bring together fields from Opportunity and Contact.
B) Record Types are not supported for Person Accounts.
C) After Person Accounts is enabled in an org, it can be disabled again.
D) The Person Account model uses the standard Account object to hold the details about a person.

3. A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next?

A) Verify that the case worker has OmniStudio User permission.
B) Verify that the case worker has the Rules Engine Runtime permission.
C) Verify that the case worker has the Decision Explainer Permission set.
D) Verify that the case worker has OmniStudio Admin permission.

4. The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

A) Review the application forms and find logical points in the process that can be broken into shorter steps.
B) Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
C) Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
D) Create a PDF form and integrate it with the Public Sector Solutions application intake form process
E) Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.

5. The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?

A) Contact → Individual ← Employee
B) User → Individual ← Custom employee object
C) PersonAccount → Individual ← Employee.
D) PersonAccount → User → Employee

Solutions: