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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Upload Microsoft Excel workbooks to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
D) Upload to Microsoft Outlook add-in from Microsoft Excel add-in

2. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Installed base
B) Contract
C) Registered product
D) Customer

3. From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.

A) Stock depot
B) Stock plant
C) Special stock
D) Stock consignment

4. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Recent orders
B) Social media profiles
C) Currency conversion rates
D) Service requests
E) Opportunities

5. What object is used in SAP Multi-resource Scheduling?

A) Service order
B) Internal order
C) Demand
D) Service contract

Solutions: