Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis

Question 1

A BPM analyst needs to define user stories for development. What information does the BPM analyst need to know about user stories? User stories:

A. support waterfall development and are completely defined before development begins.

B. with less business value must not be defined since they are not going to be developed.

C. focus on what is required and not on how the requirements are met.

D. contain all required implementation details needed by developers.

Correct Answer: C

Question 2

A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?

A. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.

B. Calculate the rate of background check passes per day per priority to determine the service level agreement.

C. Count the number of background check failures for each priority and calculate the difference from the service level agreement.

D. Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to the times.

Correct Answer: A

Question 3

A BPM analyst has completed the definition of user stories and is ready to prioritize them so that the development team starts building the stories that have high business value. What BPM project roles must attend the user story prioritization session?

A. BPM Developers and Project Managers

B. Integration Developers and Subject Matter Experts

C. Process Owners and Subject Matter Experts

D. BPM Administrators and Project Managers

Correct Answer: C

Question 4

A BPM analyst is defining a mortgage loan approval process where the Business Process Management System (BPMS) will get the credit score of the applicant from the Credit Bureau and validate if the loan can be approved for the applicant. The BPM analyst must add this activity:

A. to both a Human Participant and System Lane.

B. to a System Lane.

C. to a Human Participant Lane who had the prior task.

D. as an Ad-Hoc Event.

Correct Answer: B

Question 5

A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?

A. Create a custom report with tracking points in the process with cable service customer names.

B. Use IBM Business Monitor to create a custom report with events from the engineering department database.

C. Use the My Team Performance scoreboard with the Answer Customer Request activity.

D. Use the My Performance scoreboard with Provide Cable Service filter.

Correct Answer: C

Question 6

The BPM analyst is mapping a Recruiting process for a company where the Hiring manager submits a Hiring request and the HR Director makes the decision to approve or reject the request. If approved, the HR Admin will post the position in a job search website. If Rejected, the HR Director will notify the Hiring Manager. How should the BPM analyst map this process?

A. Exhibit A

B. Exhibit C

C. Exhibit D

D. Exhibit B

Correct Answer: A

IBM Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis - 000-275 Exam Practice Test

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