Study with 070-404 Actual Test Questions
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Updated: Sep 22, 2026
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Microsoft 070-404 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | TS: System Center Service Manager 2010, Configuring |
| Exam Number: | 70-404 |
| Real Exam Qty: | 45-60 |
| Passing Score: | 700/1000 |
| Related Certifications: | Microsoft Certified IT Professional (MCITP): Enterprise Administrator |
| Available Languages: | Spanish, French, Japanese, German, English |
| Certificate Validity Period: | Retired certification, no active validity |
| Exam Format: | Drag-and-Drop, Scenario-Based, Multiple Choice |
| Exam Price: | $150 USD |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Official Course 10265: Configuring System Center Service Manager 2010 |
| Exam Registration: | Pearson VUE (historical) |
| Sample Questions: | Microsoft 070-404 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers (retired, no longer available) |
| Pre Condition: | No formal prerequisites; recommended experience with Windows Server, SQL Server, and IT service management concepts |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-ts/ee404775(v=technet.10) |
Microsoft 070-404 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Configuration Management Database (CMDB) | 20% | - Create and configure classes, relationships, and CI types - Populate and reconcile configuration items - Implement change and configuration management processes - Configure CMDB synchronization and maintenance |
| Customizing and Maintaining Service Manager | 15% | - Backup, restore, and disaster recovery - Customize forms, views, and console appearance - Deploy and manage management packs - Monitor performance and troubleshoot issues |
| Configuring Service Manager Infrastructure | 25% | - Configure database settings and data retention - Configure notification channels and subscriptions - Configure connectors to Active Directory, SCOM, SCCM - Configure management groups and security roles |
| Configuring Incident, Problem, and Change Management | 20% | - Define incident and problem management workflows - Create templates, queues, and views - Configure change management policies and approvals - Configure service level agreements (SLAs) |
| Installing System Center Service Manager 2010 | 20% | - Install Self-Service Portal and web components - Install management server and data warehouse server - Post-installation configuration and validation - Verify system requirements and prerequisites |
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