Oracle Field Service Cloud Service 2020 Implementation Essentials

Question 1

Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?

A. Delivery Windows are enabled and calculated per Activity Type configurations.

B. Delivery Windows are enabled per Resource Type calculations.

C. Delivery Windows are calculated for all Activity Types by default.

D. Delivery Windows are configurable by size and granularity by Activity Type.

E. Delivery Windows are configurable by size and granularity as a global setting in OFSC.

Correct Answer: A,D

Question 2

A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

B. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.

C. Resource start location = office depot, Resource end location = home, resource type features a working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

Correct Answer: A

Question 3

After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

A. Enable Reoptimization within the routing plan, then select "Reduce overtime "

B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."

C. Enable Reoptimization within the routing plan, then select "Assign high priority activities."

D. Enable Reoptimization within the routing plan, then select "Reduce overdue."

E. Enable Reoptimization within the routing plan, then select "Optimize routes."

Correct Answer: B

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Question 4

A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.
Which option would enable them to account for their time performing these tasks?

A. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility

B. creating a "start-after" link template between the preliminary work and the scheduled work

C. selecting "Prework" from within the activity In OFSC Mobility

D. creating a "start-before" link template between the preliminary work and the scheduled work

Correct Answer: A

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Question 5

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

A. The activity duration is set as 30 minutes.

B. The activity duration is set as 48 minutes when learned statistics are available

C. The activity duration is set as 48 minutes when no learned statistics are available.

D. The activity duration is set as 30 minutes when no learned statistics are available.

E. The activity duration is set as 48 minutes.

F. The activity duration is set as 30 minutes when learned statistics are available.

Correct Answer: E

Question 6

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

A. Under Business Rules, enable "Allow closing booking on work zone level".

B. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.

C. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

D. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Correct Answer: D

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Question 7

A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?

A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

B. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.

C. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.

D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

Correct Answer: C

Question 8

Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?

A. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.

B. It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.

C. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.

D. It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.

E. Daily Extract and BICS channel configurations for a specific data set must contain the same fields.

Correct Answer: C,D

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Oracle Field Service Cloud Service 2020 Implementation Essentials - 1Z0-1003-20 Exam Practice Test

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