Oracle Field Service Cloud Service 2019 Implementation Essentials

Question 1

Which two statements are true regarding filter functionality within OFSC?

A. Filters can be created where only certain User Types can see and interact with them.

B. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.

C. Filters can be used in conjunction with activities, resources, and inventory.

D. After a filter has been created and saved, you cannot change the entity to which it is associated.

Correct Answer: A,B

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Question 2

A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".

B. The configuration related to email notification must be performed in the Message Scenarios.

C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).

D. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).

Correct Answer: A,C

Question 3

Which option correctly describes the Time Limit setting within a routing plan?

A. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.

B. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

C. The Time Limit setting controls whether overtime is allowed for the routing plan.

D. A routing plan will be stopped once its runtime duration reaches the Time Limit.

Correct Answer: D

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Question 4

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

A. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

B. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

C. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.

D. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.

Correct Answer: A

Question 5

An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?

A. the ability to set travel optimization goals either based on cost or resource utilization

B. the ability to set travel optimization goals based on current traffic data

C. the ability to set travel optimization goals either based on time or distance

D. the ability to set travel optimization goals based on predicted traffic data

Correct Answer: C

Question 6

When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?

A. Select the 'Dynamic' option when specifying the filter conditions.

B. Select the 'Contains' operator option when specifying the filter conditions.

C. Select the 'In' operator option when specifying the filter conditions.

D. Select the 'Is not empty' option when specifying the filter conditions.

Correct Answer: D

Question 7

Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked.
Identify the correct setup for the link template.

A. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable
4-hour Maximum interval.

B. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Correct Answer: B

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Oracle Field Service Cloud Service 2019 Implementation Essentials - 1Z0-1003 Exam Practice Test

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