Oracle Knowledge Management 2020 Implementation Essentials

Question 1

Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

A. Create a group filter using the rel_date_diff() function.

B. Create a level filter using the count () function.

C. Use the date_add() function.

D. Use the date_diff() function nested in the name_format() function.

Correct Answer: D

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Question 2

Which statement is true about dashboards?

A. A new dashboard can be created only by dragging existing reports to the dashboard design center.

B. A new dashboard can be created by copying an existing dashboard.

C. A new dashboard can be scheduled with alerts

D. A new dashboard must have more than one report.

E. The dashboard design center's reports explorer lists only reports that can be added to a dashboard.

Correct Answer: B

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Question 3

You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

A. Dashboard

B. Custom report with slice bucket

C. Cross tab report

D. Linked report

Correct Answer: C

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Question 4

Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A. Slicing

B. Applied Filter

C. Bucket Filter

D. Rollups

E. Auto Filter

Correct Answer: D

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Question 5

You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

A. Data exception

B. Conditional formatting

C. Conditional linking

D. Docked filters

Correct Answer: A

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Question 6

Which three values does Knowledge Advanced use to calculate whether the answers returned have improved?
(Choose three.)

A. the total number of times documents were clicked on

B. the number of times the "Is this answer helpful?" option has been selected as "Yes"

C. the number of times documents were clicked on as a result after a particular answer

D. the total number of times the search has been made with the search string containing the title of the document

E. the number of cases linked to the top answer

Correct Answer: A,B,C

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Question 7

How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A. Views

B. Profiles

C. Console Roles

D. User groups

Correct Answer: D

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Question 8

In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A. 1000

B. 100

C. 250

D. 500

Correct Answer: A

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Oracle Knowledge Management 2020 Implementation Essentials - 1Z0-1037-20 Exam Practice Test

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