Oracle Field Service Cloud Service 2018 Implementation Essentials

Question 1

Which two statements are true regarding OIC-OFSC integration?

A. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.

B. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.

C. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.

D. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.

E. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.

Correct Answer: A,D

Question 2

A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?

A. Enable the 'Install' action within the Inventory Grid context.

B. Enable the 'Install' action within the Start Activity context.

C. Enable the 'Install' action within the Edit/View Activity context.

D. Enable the 'Install' action within the Add/Details Inventory context.

Correct Answer: D

Question 3

Which option correctly describes the Time Limit setting within a routing plan?

A. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.

B. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

C. The Time Limit setting controls whether overtime is allowed for the routing plan.

D. A routing plan will be stopped once its runtime duration reaches the Time Limit.

Correct Answer: D

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Question 4

Which three Launch Conditions include configurable trigger thresholds?

A. 'Route is activated'

B. 'Next activity is about to start'

C. 'Route is not activated'

D. 'Estimated time of arrival has changed'

E. 'Service request is created'

F. 'Activity is not started after the ETA'

Correct Answer: A,C,F

Question 5

Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?

A. The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}.

B. The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIME}.

C. The message subject should be: message_time_of_creation. The message body should be: A^TIME.

D. The message subject should be: A.TIME.
The message body should be: {message_time_of_creation}.

E. The message subject should be: {A_TIME}.
The message body should be: message_time_of_creation.

Correct Answer: E

Question 6

The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

A. Include {"autoResolveConflicts": "true") as part of the body of the request.

B. Specify a parameter of "autoResolveconflicts=true" within the request.

C. Include {"autoResolveConflicts": "1"} as part of the body of the request.

D. Specify a parameter of "autoResolveconfiicts=1" within the request.

Correct Answer: B

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Question 7

A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".

B. The configuration related to email notification must be performed in the Message Scenarios.

C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).

D. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).

Correct Answer: A,C

Question 8

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?

A. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'.

C. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

D. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

Correct Answer: B

Question 9

A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability?

A. Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.

B. Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type.

C. Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type.

D. Verify that access to Mobility is enabled within the Dispatcher User Type.

Correct Answer: C

Question 10

An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?

A. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

B. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.

C. Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.

D. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.

Correct Answer: C,D

Oracle Field Service Cloud Service 2018 Implementation Essentials - 1z1-628 Exam Practice Test

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