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Updated: Sep 18, 2026
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Avaya 2M00001A Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Selling Avaya Contact Center Solutions for IP Office - APSS Online Test |
| Exam Number: | 2M00001A |
| Related Certifications: | Avaya Contact Center Solutions Avaya IP Office |
| Passing Score: | Approximately 70%-75% |
| Exam Price: | $25-50 (varies by region and training partner) |
| Certificate Validity Period: | 3 years (typical Avaya APSS validity) |
| Real Exam Qty: | 71 |
| Available Languages: | English |
| Exam Duration: | 60-90 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Avaya IP Office Contact Center Training |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 2M00001A Sample Questions |
| Exam Way: | Online proctored exam via Avaya certification or partner platforms |
| Pre Condition: | No strict prerequisites, but familiarity with Avaya IP Office or basic telephony sales concepts is recommended. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - IP Office integration with contact center modules
|
| Topic 2: Selling Value Proposition | - Business benefits of Avaya Contact Center
|
| Topic 3: Solution Components | - Avaya Contact Center Select features
|
| Topic 4: Avaya IP Office Contact Center Overview | - IP Office architecture and components
|
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?
- A. No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.
- B. Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source.
Correct Answer: B 🗳️
Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)
- A. Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?
- B. How would you like customers to interact with you?
- C. Do you foresee growing beyond 250 agents within 12 months of deployment?
- D. How do your customers interact with you?
Correct Answer: B,D 🗳️
HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)
Correct Answer:
True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.
- A. True
- B. False
Correct Answer: B 🗳️
Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)
- A. Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.
- B. Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
- C. Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
- D. Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.
Correct Answer: B,C 🗳️
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