Avaya Contact Center Control Manager Implementation and Maintenance Exam

Question 1

What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A. ACCCM Supervisor, Administrator and users

B. Dial Plan Range

C. ACCCM Location(s), CM and the Organization Chart

D. Active Directory Logins

Correct Answer: C

Question 2

To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?

A. NAV360_ProvisioningService.exe
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>

B. Web.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="N"/>
</appsettings>

C. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31" value-"0"/>
<add key="cm_id_192.168.23.31" value-"0"/>
<add key="cm_rd_192.168.23.31" value-"200"/>
<add key="cm_log_192.168.23.31" value-"N"/>
</appsettings>

D. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>

Correct Answer: C

Question 3

What arc three advantages of the Audit Server? (Choose three.)

A. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure

B. the ability to schedule delayed saves during maintenance hours

C. unlimited database entries

D. auditing to a single field level

E. the ability to rollback the CM administration

F. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)

Correct Answer: C,D,E

Question 4

A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A. The administrator did not check 'enabled' for the scheduledjob.

B. The administrator did not checkthe'Save CM box'in the action list for the action.

C. The administrator did notcreate a task for the job.

D. The administratordid not assign a schedule to the job.

Correct Answer: B

Question 5

In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A. Google Chrome 4.1

B. Internet Explorer 6,7 and 8

C. Mozilla Firefox3.6 with IEView Add on

D. InternetExplorer7, 8and 9

Correct Answer: D

Question 6

A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A. Recorder

B. Voice Portal

C. Workforce Optimization (WFO)

D. One-X

Correct Answer: B

Question 7

A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A. Configuration Service

B. Provisioning Server

C. ACCCM Admin Web Interlace

D. API Web Services

E. SecurityEngine

Correct Answer: B,C

Avaya Contact Center Control Manager Implementation and Maintenance - 3302 Exam Practice Test

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