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Updated: Sep 14, 2026
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Avaya 3303 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Proactive Contact Implementation and Maintenance Exam |
| Exam Number: | 3303 |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-based questions, Multiple choice |
| Related Certifications: | Avaya Proactive Contact Certification Track Avaya Certified Implementation Specialist |
| Available Languages: | English |
| Sample Questions: | Avaya 3303 Sample Questions |
| Exam Way: | Proctored exam (delivery method depends on Avaya certification partner or training provider) |
| Pre Condition: | Recommended experience with Avaya Proactive Contact or contact center systems. |
Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Maintenance and Troubleshooting | - System monitoring and performance tuning - Error handling and troubleshooting procedures |
| Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
| System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Campaign Management | - Outbound dialing strategies and optimization - Campaign creation and configuration |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?
- A. getvar
- B. vmstat
- C. sadc
- D. netstat
Correct Answer: D 🗳️
To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
- A. Opt out Digit: #
- B. When opt-out happens, transfer to : Transfer to an outbound job
- C. Opt-out Digit: 5
- D. Message to be played when opt-out fails : 1
- E. When an opt-out happens, transfer to .. : Transfer to a VDN
Correct Answer: C,D,E 🗳️
Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)
- A. check_pds
- B. rpm -I
- C. vmstat
- D. cbaui
Correct Answer: A,D 🗳️
Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)
- A. The connection between a PG230 and the Application server must be l0BaseT.
- B. APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
- C. Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
- D. The APC server can use a DHCP address.
- E. The supervisor workstation requires a DHCP address.
Correct Answer: A,C 🗳️
What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)
- A. When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
- B. The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
- C. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
- D. The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
- E. when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
Correct Answer: C,D 🗳️
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