Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

Question 1

You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

A. Restart Avaya Aura Experience Portal.

B. Make sure the runtime support files are installed in the correct location.

C. Re-install the runtimeconfig.war file.

D. Check that the Web License Manager (WebLM) is running. If not start WebLM.

Correct Answer: B

Question 2

Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).

B. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.

C. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

D. Ensure that the Short Message Service (SMS) server is not down.

E. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

Correct Answer: C,E

Question 3

Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?

A. Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

B. Verify that the application server is working correctly.

C. Verify that the database is valid and is functioning.

D. Verify that the Media Processing Platform (MPP) is operational.

Correct Answer: C

Question 4

You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?

A. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.

B. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q

C. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.

D. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start

Correct Answer: A

Question 5

Which two statements below about infinite campaigns are true? (Choose two)

A. Infinite Campaign is designated by Campaign Type 0.

B. To terminate an Infinite Campaign, manual intervention is required.

C. Infinite Campaign terminates automatically after processing all contacts.

D. Infinite Campaign does not terminate by itself after processing all contacts.

E. Infinite Campaign terminates only when all agents log off from the campaign.

Correct Answer: B,D

Question 6

You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)

A. Application server

B. Media Processing Platform (MPP)

C. Auxiliary EPM

D. Telephony server

E. Primary Experience Portal Manager (EPM)

Correct Answer: A,B,E

Question 7

You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)

A. Install a new license file on the EPM.

B. Restart the vpms service on the Experience Portal Manager (EPM).

C. Reconnect each Media Processing Platform (MPP) with the EPM.

D. Restart the avpSNMPAgentSvc on the EPM.

E. Restart the MPP service from the EPM.

Correct Answer: B,C,D

Avaya Aura® Experience Portal with POM Implementation and Maintenance - 3305 Exam Practice Test

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